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9. Central to managing a successful organizational strategy implementation are/is 10. Which of the following is the first step in the negotiation process? 11. ________ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests. 12. The ultimate source of an organization’s culture is 13. Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions? 14. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors? 15. Adoration of a charismatic leader by followers can lead to 16. A leadership theory that describes leadership functions applicable to some situations but not others is called 17. Dortix is a manufacturing company. At the end of every quarter, the total production of each department is calculated, compared with the predetermined targets, and the rewards for each set of divisional employees is determined this way. Dortix uses a ________ plan to incentivize its employees. 18. The degree to which a turbulent environment impacts operations within an organization is known as