A. To change the forces of change
B. To alter the agents of change
C. To change employees’ responsibilities
D. To improve the ability to adapt to the environment
24) Using covert influence to overcome resistance to change is called
what?
A. negotiation
B. education
C. coercion
D. manipulation
25) If individuals resisting change are included in making change
decisions in an attempt to gain their support, what is this approach
is called?
A. cooptation
B. exploitation
C. manipulation
D. education