Institute a ―pay for skills‖ program.
Use part-time employees with specialized skills as needed.
Question 5.5. (TCO 6) Applicants for the Baldrige Award for total
quality management must submit an application of up to 50 pages
that details the processes and results of their activities under seven
major categories. Which of the following is one of those categories?
(Points : 4)
DMAIC
Analysis and remember management
Standardization
Control
Inspection protocols
(TCOs 3 and 7) Which of the following is considered a high-contact
service operation?
(Points : 4)
Online brokerage house
Internet sales for a department store
Physician practice
Telephone life insurance sales and service
Automobile repair
Question 7.7. (TCOs 7 and 8) Which of the following is a dynamic
lot-sizing technique that adds ordering and inventory carrying cost
for each trial lot size and divides by the number of units in each lot
size, picking the lot size with the lowest unit cost?
(Points : 4)
Economic order quantity
Lot-for-lot
Least total cost
Least unit cost
Inventory item averaging
Question 8.8. (TCOs 4 and 8) Which of the following is a dynamic
lot-sizing technique that calculates the order quantity by comparing
the carrying cost and the setup (or ordering) costs for various lot
sizes and then selects the lot size in which these are most nearly
equal? (Points : 4)