CONTENTS
Creating Inspired Moments 2 Customer Service Vision Statement
Letter From Rick 4
Growth Gems : 5 Quick Win Ideas To Grow Your Business
No More Problems , Please ! 6 Strategies For All Companies
Coaches Corner 8 The Curse of Small Business : Partnerships !
Energize To Optimize 10 Gain Peak Performance
How Growth Smart Is Your Company ? 12
From Surviving To Thriving 13 Seven Ways To Boost A Family Business 14
GROWTHstrata gems MAGAZINE
PUBLISHER Carle Publishing Inc .
EDITOR Erika MacLeod
GRAPHIC DESIGN Jessica Cook
CONTENT COORDINATOR
Stacey Cowperthwaite
ADVERTISING ( Local ) Rick Holbrook
CONTRIBUTORS Alex Maness John Salvador John DiJulius Verne Harnish Jack Daly Kevin Daum Rick Holbrook
PHOTOGRAPHY All images are sourced from Carle Publishing Inc . or iStockphotos . ca unless otherwise identified .
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GROWTH STRATA-GEMS
WELCOME TO THE GROWTH STRATA • GEMS MAGAZINE
Welcome to the Spring 2017 edition of Growth Strata-Gems , the coaching magazine focused on supplying you , a member of my business owner network , practical ideas to help you scale your business . Four internationally acclaimed experts , plus articles on how to survive and thrive in this current malaise and how to create the top six cultural drivers of high growth in your company , will give you plenty of ideas to take action on .
For those focused on re-energizing their approach to strategic planning , see Verne Harnish ’ s suggestions on the benefits of incorporating Appreciative Inquiry into your process . If your interest is more on amping up your own personal energy , have a look at Jack Daly ’ s ideas and suggestions in “ Energise to Optimize .” If you run a family business , you ’ ll find Kevin Daum ’ s “ Seven Ways to Boost Your Family Business ” full of insights . Customer service need a boost ? John DiJulius offers some great suggestions on how to do that .
Our Growth Gems column offers four quick-win suggestions you can implement at no cost , and our Coaches Corner ( sorry Don Cherry , I couldn ’ t resist ) column provides advice on dealing with a common problem in SMEs : poor partnerships .
All in all , this issue is packed full of value to help you grow your business . Of course , we ’ d like to continue offering value so feel free to drop me a note on topics or issues of interest to you that we could address in a future issue . My email address is RickHolbrook @ growthstratagems . com .
Take care and remember , if you ’ re not growing , you ’ re dying ! Regards ,
Rick Hollbrook
4 | SPRING 2017