CONTENTS
Creating Inspired Moments 2 Customer Service Vision Statement
Letter From Rick 4
Growth Gems: 5 Quick Win Ideas To Grow Your Business
No More Problems, Please! 6 Strategies For All Companies
Coaches Corner 8 The Curse of Small Business: Partnerships!
Energize To Optimize 10 Gain Peak Performance
How Growth Smart Is Your Company? 12
From Surviving To Thriving 13 Seven Ways To Boost A Family Business 14
GROWTHstrata gems MAGAZINE
PUBLISHER Carle Publishing Inc.
EDITOR Erika MacLeod
GRAPHIC DESIGN Jessica Cook
CONTENT COORDINATOR
Stacey Cowperthwaite
ADVERTISING( Local) Rick Holbrook
CONTRIBUTORS Alex Maness John Salvador John DiJulius Verne Harnish Jack Daly Kevin Daum Rick Holbrook
PHOTOGRAPHY All images are sourced from Carle Publishing Inc. or iStockphotos. ca unless otherwise identified.
Growth Strata • Gems Magazine is published by Carle Publishing Inc. All content, copyright © 2017, Carle Publishing Inc. All rights reserved.
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GROWTH STRATA-GEMS
WELCOME TO THE GROWTH STRATA • GEMS MAGAZINE
Welcome to the Spring 2017 edition of Growth Strata-Gems, the coaching magazine focused on supplying you, a member of my business owner network, practical ideas to help you scale your business. Four internationally acclaimed experts, plus articles on how to survive and thrive in this current malaise and how to create the top six cultural drivers of high growth in your company, will give you plenty of ideas to take action on.
For those focused on re-energizing their approach to strategic planning, see Verne Harnish’ s suggestions on the benefits of incorporating Appreciative Inquiry into your process. If your interest is more on amping up your own personal energy, have a look at Jack Daly’ s ideas and suggestions in“ Energise to Optimize.” If you run a family business, you’ ll find Kevin Daum’ s“ Seven Ways to Boost Your Family Business” full of insights. Customer service need a boost? John DiJulius offers some great suggestions on how to do that.
Our Growth Gems column offers four quick-win suggestions you can implement at no cost, and our Coaches Corner( sorry Don Cherry, I couldn’ t resist) column provides advice on dealing with a common problem in SMEs: poor partnerships.
All in all, this issue is packed full of value to help you grow your business. Of course, we’ d like to continue offering value so feel free to drop me a note on topics or issues of interest to you that we could address in a future issue. My email address is RickHolbrook @ growthstratagems. com.
Take care and remember, if you’ re not growing, you’ re dying! Regards,
Rick Hollbrook
4 | SPRING 2017