Gwynedd Mercy University
AY2024-2025 Graduate Academic Catalog
The Dean of Student Success will , as expeditiously as possible , present the complaint to a committee which may include from Health Services , Counseling Services , the academic program the student is pursuing or other faculty / staff on campus with relevant expertise , and Institutional Technology , for a full investigation . The Dean of Student Success may also include or consult with an external professional with expertise in disability support services and the presenting concern . Confidentiality will be maintained for everyone involved , in so far as possible .
Only those persons who have a “ need to know ” within the investigation and resolution of complaints are entitled to information regarding a complaint .
The Dean of Student Success may meet with the Director of Accessibility Services for a briefing on information relevant to the case . This communication may occur through a verbal account and / or through review of material documentation previously submitted to the Director , which shall then be permissible in the investigation process . A written report regarding findings will be provided by the committee to the complainant and any involved parties , if action is required on their part . The Dean of Student Success may wish to meet with the complainant to discuss alternate ways of meeting the student ’ s concern determined by the committee if the requested resolution is not deemed appropriate and / or necessary .
If the student remains unsatisfied with the outcome , they may appeal to the Provost and Vice President of Academic Affairs with an updated version of the Summary of Events specifying the current area of discontent , for review .
If the student remains unsatisfied with the outcome , they may pursue other federal or state remedies . The above process should not be considered a pre-requisite to such external remedies . Students may opt to contact the Office of Civil Rights .
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