I RECOGNISE YOUR FACE BUT I CAN ’ T REMEMBER YOUR NAME
By Steve Herzberg
As a General Manager or a Head of a Department in a golf club you need to learn how to remember a lot of people ’ s names . Some people seem to naturally be very good at this , others always find it a struggle . Like the golfers who are good at getting out of bunkers , I ’ ve noticed that the people who seem to be very good at remembering names have worked at their technique over the years . They appreciate how important it is .
As you know , it ’ s the little things that make a big difference to the experience your members and their guests have at your club . When you start to recall people ’ s names and the type of coffee they like , it sends a strong message to them . Yes , you are interested in them and you appreciate them .
Last Thursday night we went out for dinner for my father in laws ’ 88th . There were nine of us . The waitress took nine orders . She didn ’ t write down one of them . My wife , and my mother in law , were both worried that the waitress wouldn ’ t remember our orders . Once again , there was no need for them to be worried . The orders were 100 % correct .
I know that if you want to improve your memory , just like working on your putting , with a bit of regular practice and enough desire you can improve .
Here is a technique that I use for recalling names . I call it the R . A . I . L . technique . I use one or two of these tips to help me when I am meeting new people .
R – Is for Repetition . When you meet someone for the first time I suggest you repeat their name three or four times in the first minute . It could sound like this . “ Hi , I ’ m Steve , the general manager of the club . I don ’ t believe we ’ ve met yet ”. Offer your hand and smile . They will respond and introduce themselves .
“ Hi , I ’ m Barry ”. You then say , “ Lovely to meet you Barry . Did you manage to get a game in today before the rain arrived Barry ?”. Listen to Barry ’ s response , smiling and nodding your head . Then , if the opportunity is there ,
Steve Herzberg is the Managing Director of NRG Solutions . He works with General Managers and their key staff helping them to become more successful leaders . For more information on his programs including Leading for Success for Golf Clubs and Presenting with Confidence please contact him at steve @ nrgsolutions . com . au or go to www . nrgsolutions . com . au
Steve Herzberg
MANAGING DIRECTOR OF NRG SOLUTIONS
Steve will be running two workshops at the AGCSA conference at Twin Waters on June 28th on High Performing Teams and Presenting With Confidence .
He will be delivering his public programs in Melbourne , Presenting With Confidence on August 14th and Leading for Success on August 16th and 17th , 2017 .
36 I GOLF MANAGEMENT AUSTRALIA I WINTER EDITION 2017