Global Market Research Company US Iran IT Services Market Forecast and Opportunities | Page 6

Product Overview
IT services market is bifurcated into four segments:
IT Captive Management Services: IT captive management services include Software Development, IT
Support, IT Consulting Services, Back Office Processing, Contact Center Support, Business Process Outsourcing,
etc. IT support includes both software and hardware support, while IT consulting services includes Network
Consulting & Integration, IT Education & Training, Web Services Consulting, etc.
IT Telecom (Application Software Services): IT telecom services include application software services in
telecom sector. Application software services include Customer Relationship Management (CRM), Enterprise
Resource Planning (ERP), personal software services and collaborative services.
IT Infrastructure Services: IT infrastructure services include data storage services, database management,
network management, server management and provisioning, security management, monitoring services, etc.
IT Product Development Services: IT product development services include testing of product services and
cloud services, product development training, etc.
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