Multi-channel retailing- when a company provides numerous ways for customers to purchase goods.
Omni-channel retailing- uses a variety of channels in a customers shopping experience includingresearch before a purchase.
subscription- an arrangement to receive something typically a publication, mainly which is paid for.
Gross Value Added- is the measure or the value of goods and services produced in an area, industry or sector of an economy.
Vendor- offering something for sale especially a trader in the street.
Flexibility- being able to do something at anytime or day.
Duty- a tax paid to the governemnt on items you bring into the country.
Components- a part that combines with other parts to form something bigger.
shared business culture- staff share similar attitudes beliefs and behaviours
Shared goals- individuals and departments work towards corporate objectives
coordination-staff understand their delegated role andante function in the strategic lan
consultation-staff, departments and stakeholders become aware of issues
change management- the need for change is explained and then understood
conflict avoidance or resolution- e.g. meetings to resolve an industrial dispute
motivation- excluding staff from the flow of appropriate information is demotivating.
Glossary..