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Multi-channel retailing- when a company provides numerous ways for customers to purchase goods.

Omni-channel retailing- uses a variety of channels in a customers shopping experience includingresearch before a purchase.

subscription- an arrangement to receive something typically a publication, mainly which is paid for.

Gross Value Added- is the measure or the value of goods and services produced in an area, industry or sector of an economy.

Vendor- offering something for sale especially a trader in the street.

Flexibility- being able to do something at anytime or day.

Duty- a tax paid to the governemnt on items you bring into the country.

Components- a part that combines with other parts to form something bigger.

shared business culture- staff share similar attitudes beliefs and behaviours

Shared goals- individuals and departments work towards corporate objectives

coordination-staff understand their delegated role andante function in the strategic lan

consultation-staff, departments and stakeholders become aware of issues

change management- the need for change is explained and then understood

conflict avoidance or resolution- e.g. meetings to resolve an industrial dispute

motivation- excluding staff from the flow of appropriate information is demotivating.

Glossary..