clearer , less confusing and easier . They can also be updated rather than being automatically assigned a long and difficult naming convention .
Automated Membership Freeze Historically , it has been time consuming to freeze a member account . The process is quite manual and involved , but most of the time , personnel only have to deal with an occasional freeze .
The influx of freeze requests due to COVID-19 has prompted automating the membership freeze process . Our new automated freeze form automatically populates the document during the freezing process . This allows the member to sign the form directly at the club and eliminates several steps from the process .
Tanning Release in the Works We ’ ve created a number of useful tools for Planet Fitness ’ s interface since the spring . One concept that ’ s currently in development is the tanning release . It ’ s designed to alert members if they don ’ t currently have a tanning waiver on file . The system then prompts the front desk staff to have the member sign a waiver before proceeding with their next tanning session . It will also alert staff when a waiver is about to expire .
This is an ask by the franchise working groups that is currently in development , geography pending . It will be a beneficial feature across the board .
NextGen Update NextGen is currently on track , with other ABC clients in the pilot phase . Through the pilot program , we have seen multiple
successful billing cycles . Additionally , we ’ re on track to deliver nine more projects before the end of 2020 , in addition to other process and systems improvements .
Hear from a Client Regarding the Recent Updates :
Alex Majkrzak , vice president of operations at Baseline Fitness LLC , shared how recently updated ABC Financial features are enabling his business .
“ ABC Financial has been instrumental in helping our locations and Planet Fitness as a brand remain resilient and change swiftly to local and state mandates . Giving our team members and members visibility to see how many members are currently in one respective location is crucial . This capability , coinciding with the automated check-out functionality , gives our members peace of mind on the volume of members utilizing the facility so they can target a time they are comfortable utilizing the club .
“ Also , the update of our current promotions within our iPads has improved drastically and has made our operations even more efficient . With the great help of our account executive , Justin Hoppe , and others such as Kim Foshee and Keith Lansdale , we couldn ’ t ask for better support . “ Take care and stay safe !” We appreciate the partnership ! G
Keith Lansdale is vice president of franchise relations for ABC Financial . Lansdale may be reached at keith . lansdale @ abcfinancial . com , 501-904-4817 or www . abcfinancial . com .
A Partnership Committed to Providing the Best Fitness Value on the Planet
As a technology and service provider for the Planet Fitness ® Family for more than five years , we are just as committed to providing the best value on the planet as you are . Our software and support teams are here to help you create a “ Planet of Triumphs ® ” 24 / 7 / 365 .
ABC Planet Fitness ® Tech Support : 1-844-9PF-HELP | PFSupport @ abcfinancial . com
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Planet Fitness
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GearedUp | 2020 Issue 3
47