GC Spring 2021 | Page 60

[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]

Europe - Islands

The two markets of Cyprus and Iceland are united by two factors as far as the ABFM survey is concerned : they are both islands , albeit at opposite ends of the European land mass ; and there is nowhere else to put them in the regional breakdown adopted for the 2020 and 2021 surveys . Both have , however , strengthened their reputations since the financial crisis of 2008 and its aftershocks . Unlike in 2020 , Cyprus accounts for the vast bulk of responses – over 90 % in fact . These are dominated by Eurobank . As it does in Bulgaria , Eurobank shines through in Cyprus , amassing an impressive set of category scores above both market and regional averages . Client comment adds some nuance to the numbers . While most observations relate to Eurobank in Cyprus , one large global custodian says of Landsbankinn hf in Iceland that , “ The relationship over the course of the last year has improved significantly . Our relationship manager is attentive to our needs and our relationship is highly valued .” When it comes to Eurobank , one European fund manager is effusive : “ The overall quality of service is outstanding ,” they note . “ An insurance company client , expressing similar satisfaction , asserts that , “ The service provider will remain our partner with a strong future relationship .” Unlike Iceland , which is seen as an investment destination in its own right , Cyprus is carving out a niche as a funds centre – a strategy reinforced by cooperation between government and commercial entities , including competitors . Both Eurobank and Piraeus Bank from Greece are active in supporting and promoting this development . Most recently , the island has identified an opportunity in attracting UK fund activity looking for a post-Brexit alternative within the EU . Should this opportunity be realised , we would expect Cyprus to be a candidate for upgrade to the ABEM survey .

Regional scores
Europe-Islands 2021
Previous year
Difference
Account Management
6.50
5.68
0.82
Asset Safety
6.76
5.74
1.02
Asset Servicing
6.40
5.82
0.58
Cash Management and FX
6.25
5.20
1.05
Client Service
6.38
4.88
1.50
Liquidity Management
6.11
5.97
0.14
Pricing
5.50
5.64
-0.14
Regulation and Compliance
6.57
5.52
1.05
Relationship Management
5.95
5.26
0.69
Risk Management
6.25
5.58
0.67
Technology
6.25
5.82
0.43
Market scores
Cyprus
Account Management
6.62 ( 95 %)
Asset Safety
6.80 ( 97 %)
Asset Servicing
6.42 ( 92 %)
Cash Management and FX
6.25 ( 89 %)
Client Service
6.45 ( 92 %)
Liquidity Management
6.11 ( 87 %)
Pricing
5.60 ( 80 %)
Regulation and Compliance
6.62 ( 95 %)
Relationship Management
5.95 ( 85 %)
Risk Management
6.29 ( 90 %)
Technology
6.43 ( 92 %)
Provider scores ( Regional )
Europe-Islands 2021
Eurobank
Versus regional average
Account Management
6.50
6.73
0.23
Asset Safety
6.76
6.92
0.16
Asset Servicing
6.40
6.75
0.35
Cash Management and FX
6.25
6.25
0.00
Client Service
6.38
6.77
0.39
Liquidity Management
6.11
6.43
0.32
Pricing
5.50
6.67
1.17
Regulation and Compliance
6.57
6.82
0.25
Relationship Management
5.95
6.83
0.88
Risk Management
6.25
6.50
0.25
Technology
6.25
6.67
0.42
60 Global Custodian Spring 2021