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Europe - Baltics

Estonia , Latvia and Lithuania collectively account for 5 % of responses received for this year ’ s ABFM survey . Lithuania accounts for some 40 % of these , Estonia a third and Latvia the remainder . At an individual provider level , SEB accounts for three-quarters of responses , the remainder using an ICSD – in this case , Clearstream to access the Baltic markets for a limited range of activities . As one might expect , there is little to distinguish among the perceptions of the three individual markets , which all score comfortably in Good or Very Good range ( 5.00-5.99 , 6.00-6.99 ). As capital market integration progresses , we would expect scores for individual markets to continue to converge . In 2017 , the three countries agreed to create a pan-Baltic capital market with the support of the European Commission ( EC ) and the European Bank for Reconstruction and Development ( EBRD ) with NASDAQ OMX as the primary exchange operator in all three markets . Most recently , the European Bank for Reconstruction and Development ( EBRD ) has supported the launch of a commercial paper programme , the first of its kind in the region , by a large food retail group and is seeking to support further development of commercial paper as a financing product in the region . Unfortunately , respondents have added little in the way of qualitative comment that might add colours to the scores . However , improvements have been recorded in all categories with the exception of Pricing and Cash Management and FX , which remain respectively Satisfactory and at the lower threshold of Good . Although SEB , with such a large market share , has an obvious role in setting regional market benchmarks , it nevertheless manages to outperform the regional benchmarks in most service areas . Asset Safety , Asset Servicing and Client Service are seen as particular strengths , registering scores that would be the envy of many a major market provider .

Regional scores
Europe - Baltics 2021
Previous year
Difference
Account Management
5.33
5.81
-0.48
Asset Safety
6.31
5.81
0.50
Asset Servicing
6.25
2.89
3.36
Cash Management and FX
5.00
5.50
-0.50
Client Service
5.88
4.13
1.75
Liquidity Management
5.25
5.60
-0.35
Pricing
4.25
4.67
-0.42
Regulation and Compliance
5.75
5.48
0.27
Relationship Management
5.56
5.34
0.22
Risk Management
6.00
5.29
0.71
Technology
5.73
5.29
0.44
Market scores
Estonia
Lithuania
Account Management
5.25 ( 75 %)
5.60 ( 80 %)
Asset Safety
6.25 ( 89 %)
6.20 ( 86 %)
Asset Servicing
5.75 ( 82 %)
6.20 ( 89 %)
Cash Management and FX
5.00 ( 71 %)
5.00 ( 71 %)
Client Service
5.50 ( 79 %)
5.80 ( 83 %)
Liquidity Management
5.33 ( 76 %)
5.33 ( 76 %)
Pricing
4.00 ( 57 %)
4.40 ( 63 %)
Regulation and Compliance
5.75 ( 82 %)
5.80 ( 83 %)
Relationship Management
6.00 ( 86 %)
6.20 ( 89 %)
Risk Management
6.25 ( 89 %)
6.00 ( 86 %)
Technology
5.75 ( 82 %)
5.75 ( 82 %)
Provider scores ( Regional )
Europe - Baltics 2021
SEB
Versus regional average
Account Management
5.33
5.67
0.34
Asset Safety
6.31
6.50
0.19
Asset Servicing
6.25
6.40
0.15
Cash Management and FX
5.00
n / a
n / a
Client Service
5.88
6.40
0.52
Liquidity Management
5.25
6.00
0.75
Pricing
4.25
5.00
0.75
Regulation and Compliance
5.75
5.50
-0.25
Relationship Management
5.56
5.30
-0.26
Risk Management
6.00
6.00
0.00
Technology
5.73
5.40
-0.33
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