In The News
By Ted Gorski
We are celebrating a milestone in Team GBT history with
this newsletter. Lottie Gorski, the wife of Ted Gorski Sr. is
celebrating her 90th birthday. In 1957, Gorski Bulk
Transport started business as the idea of Ted & Lottie Gorski from their farm in Harrow, ON. Regardless of the angst
and concern about what the future may hold; they moved
forward. Since then, the regulations, technology, equipment and customers have kept transportation changing in
ways that no one could have foreseen. I’m sure everyone
has some great memories of changes, new things that they
were part of and the successes they enjoyed. It is great to
take a moment to look back at the changes that have taken
place in Gorski Bulk Transport and some of the key values
that hold true for today.
The days of gasoline powered tractors, PCV & ICC
operating authority, license plates for every state, bingo
cards are long behind us. Whether or not these are good or
bad changes doesn’t matter. What does matter is that we
overcame the change and moved forward, many carriers
did not overcome the change and are part of yesterday’s
memories. For me this shows that all of us can overcome
the challenges of today & tomorrow and succeed. How can
we do this you ask? By sticking to the key values that have
carried all of us forward through the years, some of the
most important ones are Safety and Customer Service.
Many times I have heard competitors and businessmen say that the day of the trucker is over. The reasons they give are numerous and I know everyone has
heard or seen them before. For example; “Deregulation will
kill the industry, no carrier will survive except the very big
ones”, well several of the biggest like Matlack, Chemical
Leaman, Coastal & Leaseway don’t exist today. “Weight
laws will never change”, yet the weight increased from
73,280 GVW to 80,000 GVW and business increased. “The
railroads will take over all of the business”, and in the past
20 years we have seen a steady retreat by the railroads and
many, many miles of rail ripped up. “ISO Containers are
taking over the industry”, the container business has grown
but isn’t replacing the tank truck industry any time soon.
The alphabet soup of regulations arrived in C-TPAT, PIP,
CSA 2010, FAST, TWIC have made our lives busier and more
challenging but we have adapted and changed to meet the
standards. How did we get through all of this? By being
focused on our customers, how to get their products delivered safely and using technology to give GBT a competitive
edge over our competition.
When it comes to safety at GBT, this is something
that everyone is actively involved with. Safety at GBT has
evolved as we have moved forward through the years.
There is now more highway traffic and a higher level of security than at any time before which makes Safety a major
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focus. Transportation is a very different industry today than
when the company started doing business in 1957. Today
when we get frustrated with delays on route, delays at the
border, security checks and the other drivers on the highway. Look back at things that have changed for the better
such as; lights, seats, suspensions, engines, transmissions,
braking systems, tires and the roads. GBT has always tried
to stay up in safety & technology. We’ve never tried to be
on the cutting edge of new technology, we’ve tried to stay
with the new technology that has proven to work which
you can count on to help you get safely down the road. The
proof of the good work that you do in Safety at GBT is
clearly shown in our CSA 2010 scores. Take a moment to
read through our score in our newsletter and look at the
scores of other carriers out there, you can see the difference and it is significant. Good work Team GBT.
When it comes to Customer Service at GBT, the
best ones to judge the work done in this area are our customers. They make a strong positive vote for Team GBT
every time they place another order to move a load by
Team GBT. Everyone makes a positive mark on Customer
Service, whether it’s Charlie Sylvestre sorting out a bond
and an ACE E-manifest or Chris Lesperance getting through
traffic and weather to be on time for loading, everyone has
a big role in Customer Service. Every time you take that
extra step to ensure the job gets done you are helping to
make superiour customer service at GBT a real thing. Creativity is something our customers enjoy when their loads
deliver without issue because of the teamwork at GBT
where people can change an idea into a solution to make
the loading, transit or unloading process seamless. Whether it’s your comments on the tractors, trailers, valves, hoses, fittings, border crossings, customs clearances, every
creative suggestion or idea you bring forward that improves transportation helps everyone to deliver on our Customer Service commitment at Team GBT. Keep bringing
your ideas and suggestions forward, take that extra minute
to help someone new get into a new groove at GBT. You
are all helping deliver great customer service which keeps
our customers coming back again and again. For some customers this goes back over 50 years. Thank you for helping
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