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Student Answer:
Quality and Service.
Timeliness of delivery.
The ability to respond to the customer's desire for specific
features.
State of the art manufacturing facilities.
Question 3. Question : Non-financial measures of operations
include all the following
except:
Student Answer:
Stock price.
Product quality.
Customer satisfaction.
Market share.
Question 4. Question : The competitive strategy in which the
firm succeeds by