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Timeliness of delivery . The ability to respond to the customer ' s desire for specific features . State of the art manufacturing facilities .

Question 3 . Question : Non-financial measures of operations include all the following

except : Student Answer : Stock price . Product quality . Customer satisfaction . Market share .

Question 4 . Question : The competitive strategy in which the firm succeeds by

developing and maintaining a unique value for the product , as

perceived by the customer , is termed : Student Answer : Differentiation . Specialization advantage .

Timeliness of delivery . The ability to respond to the customer ' s desire for specific features . State of the art manufacturing facilities .

Question 3 . Question : Non-financial measures of operations include all the following

except : Student Answer : Stock price . Product quality . Customer satisfaction . Market share .

Question 4 . Question : The competitive strategy in which the firm succeeds by

developing and maintaining a unique value for the product , as

perceived by the customer , is termed : Student Answer : Differentiation . Specialization advantage .