FY2016 Arlington Fire Department Annual Report FY 2016 | Page 35

Citizen Satisfaction Survey
The Fire
Department
had
another
good year
as citizens provided positive
feedback regarding the
services we provide.
Timeliness and quality,
continue to be represented
as the highest rated services
in the City.
Of note, in 2016 is a marked
improvement in
ambulance/EMS services. In
2016 a number of ambulance
performance issues were
addressed by Medical
Operations and there were
many noted successes of the
Departments’ innovative
Community Paramedic
program.
The Medical Operations
Section ensures compliance
with clinical treatment
protocols and response time
standards per the ambulance
contract with the City’s
current private ambulance
contractor, American Medical
Response.
Programs like the AFD’s EMS
Squad and Community
Paramedic program
represent progressive efforts
designed to improve existing response capacity and lessen EMS system
demand, while reducing costs to patients, providers and the overall EMS
system. The success of the Arlington EMS system is another example of
how public/private partnerships can and do work.
DUTY
/
HONOR
/
COMPASSION
34
/
EXCELLENCE