FY2013 Arlington Fire Department Annual Report FY 2013 | Page 42

Page 42

FY2013 Dispatched Calls For Service
By Final Call Type (1)

Dispatched Calls: 36,512
2%
Increase in
Dispatched
Calls For
Service
compared to
FY2012.

EMS
Special Operations

Dispatched Calls For Service
(CFS) tracks how many calls
for service our 9-1-1 Dispatch
Center processes for the Fire
Department. The graph to the
right represents dispatched
calls for service by the final
type of call.

80.4%

Fire
Other Emergencies

9.0%
1.3%

9.4%

(1)

A new CAD System was implemented on 3/26/2013, and the data is a
combination of the two systems. Data from Tiburon CAD is from 10/1/2013 to
3/26/2013 and Data from Intergraph CAD is from 3/26/2013 to 9/30/2013

9.4%

1.3%

Other Emergency
Calls

Special
Operations Calls

FY2013 Special Operations And Other
Emergencies Calls For Service
Other Emergencies
Description

Count

Assist PD

136

Automatic Alarm
Automatic Aid/Mutual Aid
Given
Hazard

2,171

Other Emergencies
Service Call

310
545
3,437

62
213

TOTAL
Special Operations
Description
EOD (Explosive Ordnance
Disposal)
HazMat (Hazardous
Materials)

89
283
34

Special Operations Rescue

51

TOTAL

/ /

The Fire Department implemented a new state-of-theart Computer Aided Dispatch system in March 2013,
and acclimated the types of calls dispatched to the
Fire, EMS, and Other Emergencies calls for service
categories. We also added a new Special Operations
call category as part of the overall improvement
strategy.

Count

Special Operations Hazard

DUTY
DUTY

Part of the performance strategy the Fire Chief set in
motion was to demonstrate workload, evaluate
efficiency and review operational needs based on the
types of calls for service we respond too.

457

HONOR / /
HONOR

Working Together to Make Arlington Better.

Other Emergency calls are comprised of assisting
the Arlington Police Department, aid given to other
municipalities, automatic alarms, hazard
investigations, and requests for assistance calls.
Special Operations were previously included in the
Other Emergency call category. For FY2013, they
are a separate group comprised of specialized
rescues, HazMat investigations and mitigations,
Explosive Ordnance Disposal (EOD) investigation
and mitigations, and hazard investigations by the
Gas Well Response Team.

COMPASSION
COMPASSION
42

EXCELLENCE
/ / EXCELLENCE