FY2013 Arlington Fire Department Annual Report FY 2013 | Page 24

911 Dispatch
The 911 Dispatch Center serves as the entry point for all calls for
emergency services, including Fire, Police, and ambulance.
Dispatch Services is committed to providing cost-effective, prompt,
and accurate processing of emergency and non-emergency calls for
service.
Call takers are trained to handle emergency
calls for service for Police and Fire, then
receive additional training in CPR and
Emergency Medical Dispatch (EMD) to
process medical calls for service. This additional training enables call takers
to provide life saving pre-arrival instructions while emergency responders
are en route. Bilingual employees fluent in Spanish and Vietnamese are
available for interpretation. Arlington 911 also subscribes to the ATT
Language Line, which can translate over 140 languages. Each call take
station is equipped with Telecommunications Device for the Deaf (TDD)
equipment and employees are trained to take calls from hearing impaired
RHONDA SHIPP
callers.

Fire Prevention
During FY2013, Fire Prevention Inspectors conducted over 15,100
Fire Code compliance inspections at commercial or public buildings,
licensed facilities or operations, and other buildings in the city of
Arlington. During these inspections they identified 6,375 fire code/life
safety violations and successfully corrected 6,045 by the end of the
reporting period. These Inspectors also played a key role in crowd
management and path of egress maintenance at large-scale venues
such as ATT Stadium, Six Flags Over Texas, Levitt Pavilion and
Rangers Ballpark at Arlington. Most Fire Prevention Inspectors are
also certified in other disciplines, including peace officer, fire investigator, explosive detection
canine handler, and explosive ordnance disposal technician.
The three-member Fire Prevention
support staff was responsible for the
data entry of approximately 13,100
inspections in AMANDA and 756 fire
incident reports in Firehouse. The
team monitors the timely completion
of all incident reports. They collected
and processed over $438,170 in
permit and inspection fees, as well as
responding to 646 Open Records
Requests.

STEPHEN LEA

DUTY

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HONOR

Working Together to Make Arlington Better.

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FY2013
Accidental

62

Incendiary/Arson

50

Other (No fire; Att Cap Mur)
EOD

102

Fires/EOD Investigated

233

COMPASSION
24

2

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EXCELLENCE