FY2012 Arlington Fire Department Annual Report FY 2012 | Page 56

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Key Performance Indicators (KPIs) measure the implementation of
cost saving strategies, actual performance, critical risk reduction initiatives, and operational
efficiency.

Workload

Workload KPIs establish a starting point in forecasting
community services and demand, planning for resource
allocation, and continued support of fleet maintenance.
These critical components allow for assessment of call
volume and productivity.

Effectiveness
Effectiveness KPIs measure the work performed by the
resources available, related to the cost.

Community Risk Reduction
Community Risk Reduction KPIs measure reducing the
possibility of loss or injury.

Results/Outcome
Result or outcome KPIs measure the effect of workload
and effectiveness measures.

Dispatched Calls: 35,719
Dispatched Calls For Service (CFS) tracks how many calls our 911 Dispatch Center
processes. In Fiscal 2012, the total dispatched calls for service was 35,719, an increase
of 3.63% compared to Fiscal 2011. The graph below represents dispatched calls by type.

DUTY

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HONOR

Working Together to Make Arlington Better.

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COMPASSION
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EXCELLENCE