FY2012 Arlington Fire Department Annual Report FY 2012 | Page 43

Ambulance Contractor Performance Priority 1 Calls
Goal 90%

Ambulance Service
American Medical Response (AMR) is the exclusive ambulance service provider in Arlington. The
ambulance contract is a fee-based system, with no taxpayer subsidy paid to AMR. Citizens are
offered the opportunity to participate in AMR’s
Ready Care subscription program, which limits
out of pocket expenses for medically necessary
transports. AMR’s fleet of Mobile Intensive Care
Unit ambulances is operated under a system
status management concept, with the number
and placement of units determined by continuing
analysis of call patterns.
The City’s contract with AMR establishes
response time standards for each call level, from
critical full cardiac arrests to inter-facility
transfers from hospitals to nursing homes.
Penalties are assessed for performance below
the contractual requirements for each call type.

DUTY

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HONOR

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COMPASSION
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EXCELLENCE

Working Together to Make Arlington Better.