FY2011 Arlington Fire Department Annual Report FY 2011 | Page 49

Workload KPIs
Workload KPIs establish a starting point in forecasting community services
and demand, planning for resource allocation, and continued support of
fleet maintenance. These critical components allow for assessment of call
volume and productivity.

Effectiveness
Effectiveness KPIs measure the work performed to the resources
available related to the cost.

Community Risk Reduction
Community Risk Reduction KPIs measure reducing the possibility of loss
or injury.

Results/Outcome
Result or outcome KPIs measure the effect of workload and efficiency
measures.

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Working Together to Make Arlington Better.