FY2010 Arlington Fire Department Annual Report FY 2010 | Page 40

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FY 2010 Dispatched Calls by Type
Other Emergencies By Call Type
Assist PD
Automatic Aid Given
Automatic Alarm
EOD (Explosive Ordnance Disposal)
Hazard
Investigation
Mutual Aid Given
Other
Rescue
Service Call
TOTAL

105
16
2,662
42
724
293
45
184
588
677
5,336

Workload measures are the
starting point for assessing
call volume and productivity.
Two of the KPIs tracked are:

FY 2006 Through FY2010 Unit Responses

1. ―Dispatched Calls‖ tracks
how many calls our 9-1-1
Dispatch Center
processed.
2. ―Unit Responses‖ tracks
the number of times
apparatus were
dispatched.
Both of these KPIs are
critical in addressing the
needs of our community
through forecasting services
and demand, planning
resource allocation, and
supporting fleet
maintenance.

Working Together to Make Arlington Better.

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