Inspections
FY2023-2024 Accomplishments continued � Inspectors remained active in Local , State , and National Trade Associations . � Continued Live Video Remote Inspections and implemented Development Services Software
( SmartGov for online business registration , code compliance , inspections , and permitting ). � Met all mandates from the North Carolina General Assembly .
Performance SMART Objectives & Measures
Objectives are based on statutory requirements or departmental standards . The intent is to meet the expectations and needs of residents and customers . Data from workload indicators within current software will support the measures for all provided SMART objectives . The department will strive to meet these objectives 100 % of the time . The department will continue evaluating the data and make changes when necessary .
Departmental SMART Objectives
TARGET
SMART OBJECTIVE
FY25
Respond to all emails and voicemails within one business day . % responded to within one business day 100 %
TARGET
SMART OBJECTIVE
FY25
Respond to general complaints within one business day . % responded to within one business day 100 %
TARGET
SMART OBJECTIVE
FY25
Respond to life safety complaints on the same business day received % responded to within one business day 100 %
TARGET
SMART OBJECTIVE
FY25
Conduct research and follow-up on code questions within three business days of submission . % responded to within 3 business days 100 %
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