Leverage Technology
Technology touches all parts of the city life . It is also integral in achieving the City ’ s other priorities . This emphasis , which includes enhancing current and embracing new technologies , will improve access , convenience and timeliness of information for our community and create greater transparency . Additionally , the City benefits from increased efficiency and security , leading to greater responsiveness . These advantages lead to economic growth and position Arlington to provide better services and experiences to all we serve .
Arlington On-Demand Unveils New App
Arlington ’ s citywide rideshare public transportation service , Arlington On- Demand , unveiled a new name and a new app for booking rides in 2023 . The Arlington Transportation app can be downloaded and used to book rides on riders ’ smartphones . Residents who don ’ t have a smartphone to download the app can continue to call 817-784-7382 to book a ride by phone .
City of Arlington ’ s Citibot Chatbot Now Able to Communicate in More than 70 Languages
Hello ! ¡ Hola ! Xin chào ! Citibot , a chatbot available at ArlingtonTX . gov , now allows users to report an issue or find information about City of Arlington services , programs and ordinances in more than 70 languages . Have a question about trash and recycling pickup , permits , pets , potholes or how to find the closest pickleball court ? The technology service can deliver answers in the user ’ s chosen language in just seconds .
Since launching these two improvements , the number of requests requiring human follow-up dropped by nearly 50 %, and the number of queries submitted in a language other than English has quadrupled .