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J . P . Morgan
J . P . Morgan Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Capital Introductions 5.62 4.81 5.02 5.38 0.24 Client Services 5.57 5.58 5.42 6.14 -0.57 Consulting 6.17 5.92 5.76 5.91 0.26 Operations 4.69 4.69 4.81 6.00 -1.31 Technology 5.54 5.05 5.12 5.79 -0.25 Risk Management 5.82 5.20 5.27 5.88 -0.06 Asset Safety 6.19 6.29 6.24 6.15 0.04 Trading and Execution 5.78 5.23 5.42 6.19 -0.41 Financing 5.60 5.74 5.63 5.81 -0.21 Stock Borrowing and Lending 5.59 5.61 5.65 5.93 -0.34 Foreign Exchange Prime Brokerage 6.00 4.71 5.24 6.04 -0.04 Fixed Income 5.50 5.43 5.48 6.00 -0.50 OTC Clearing 5.67 6.15 6.07 5.92 -0.25 Listed Derivatives 5.65 5.60 5.75 6.07 -0.42 Average 5.67 5.43 5.49 5.94 -0.27
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. P . Morgan ’ s results have improved in line with the more generous appraisals apparent more broadly in this year ’ s results . This is particularly so for Foreign Exchange Prime Brokerage and Capital Introductions . “ Their Japan cap introduction is best in class . Cap intro events are also productive and very high quality ,” says one US client . The bank surpasses the global average in three service categories : Consulting , Capital Introductions and Asset Safety . At the other end of the scale , Operations falls well below that benchmark , rated , at 4.69 , merely Satisfactory . One respondent is clearly feeling unloved . “ It ' s become very clear that we ' re no longer a priority client ,” they comment . “ Queries typically will go unanswered for days regardless of the urgency assigned by the client . When we finally get responses , they are unhelpful and lack thought .” Opinions are clearly mixed in this area with operations showing the second highest standard deviation of all categories , suggesting that there are several responses either side of the mean . Client Services and Fixed Income remain in Good range but are respectively 0.57 and 0.50 below the global average . The bank can nevertheless take heart from the fact that 59 % of respondents rate the overall service received as either Very Good or Excellent . The most generous scorers are those in the $ 1-10 billion AUM bracket ; the harshest in the $ 10-100 billion bracket .
Fund Services Annual 2022 globalcustodian . com 69