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Interactive Brokers
Interactive Brokers Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Capital Introductions 4.80 4.20 N / A 5.38 -0.58 Client Services 5.64 5.30 5.08 6.14 -0.50 Consulting N / A 4.40 N / A 5.91 N / A Operations 6.00 5.70 5.90 6.00 0.00 Technology 6.25 6.00 5.86 5.79 0.46 Risk Management 5.77 5.44 5.29 5.88 -0.11 Asset Safety 5.75 5.56 5.44 6.15 -0.40 Trading and Execution 6.57 6.10 5.79 6.19 0.38 Financing 5.58 5.25 N / A 5.81 -0.23 Stock Borrowing and Lending 6.18 6.00 5.73 5.93 0.25 Foreign Exchange Prime Brokerage 5.30 5.00 N / A 6.04 -0.74 Fixed Income 5.40 5.75 5.05 6.00 -0.60 OTC Clearing N / A N / A N / A 5.92 N / A Listed Derivatives 6.27 6.33 6.53 6.07 0.20 Average 5.76 5.45 5.62 5.94 -0.19
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“ ince 1977 Interactive Brokers has focused on applying technology to every part of the trading and settlement process ,” says the firm . It is therefore not surprising that Technology and Trading and Execution are two of the three service areas where this provider exceeds the global average ( the third being Stock Borrowing and Lending ). “ Trading and execution are IB ' s greatest strengths ,” says one client . “ Trader Workstation is a powerful platform . Good trading algos , trade allocation capability , and basket trading functionality .” With a strong emphasis on technology and automation come mixed reviews of Client Services when confronted with exceptions . “ Great when their system works . Appalling if there ' s any exception to the way their system works ,” one respondent asserts . This is not , however , a universal sentiment . “ While support is team-based and can feel impersonal at times , the representatives are responsive and it is generally possible to escalate issues of concern to someone who can at least consider the issue ,” says another survey participant . IB itself notes that market declines over the past 12 months have impacted the prime brokerage industry as hedge funds have become a harder sell for clients . “ However , we continue to grow our prime brokerage business due to a continued focus on low cost , breadth of product globally including access to stocks , options , futures , forex , bonds , metals and cryptocurrency from a single unified platform , a focus on smaller hedge funds that tend to be more innovative .”
68 Global Custodian Fund Services Annual 2022