Fuel Oil News February 2018 | Page 3

Reputational matters Anything that tarnishes the reputation of the UK & Ireland’s fuel oil distribution business is damaging. The custodial sentences given to Robert and Paul White of D.White & Sons were reported on an e-newsletter last month. ‘Delivering’ 36,136 litres more than was bought from their suppliers, customers were charged for more fuel than they actually received. This news prompted a response from a Fuel Oil News reader and customer of a fuel distribution business which ceased trading in December, who feared that ‘a similar outcome to the Ireland supplier seems to be on the cards due to many customers having had payments taken pre-delivery with no oil delivered’…. Back in December, Fuel Oil News also heard from ‘a disappointed and frustrated domestic heating oil customer’ with respect to the ‘appalling level of customer service provided by the industry.’ These feelings had arisen due to a lack of delivery date information with ‘the supplier being unable to commit to a delivery date’ whilst ‘the oil consortium supplier would only commit to a 17-day delivery window’. Speaking to the person concerned, he said that ‘in an age where Sainsburys, Tesco etc can deliver next day at a stated time, it’s about time the industry got its act together’. Explaining more about how the industry works, this customer may have a better appreciation about issues that can arise when delivering fuel rather than food, but that said a no delivery date or a 17-day window would frustrate the most patient of customers.... On the fl ip side – when thieves stole 1,500 litres of heating oil from a home for disabled children, Solo Direct offered 1,000 litres to help out. “It’s only 1,000 litres and it’s one of those things the business could and should do,” said Andrew Hutchinson. Hear, hear! The monthly magazine for the fuel distribution, storage and marketing industry in the UK and Ireland. 4-5,7,9 NEWS People Moves, honours, investments, logistics 11 TOP 20 FUEL DISTRIBUTORS UK mainland 12 PORTLAND MARKET REPORT 14-15 IN CONVERSATION New Era 17-18 INSIDE OUT Changes galore downstream 19-21 CONFERENCE REPORT Transport Manager – operational challenges in 2018 22 2017 TANKER OF THE YEAR Donegal Oil 23-24 TANKERS 2018 The Fuel Oil News 2017 tanker of the year is operated by Donegal Oils, a family business founded in 1954. Delivering across County Donegal from depots at Killybegs, Falcarragh and Letterkenny, where the winning tanker is based, the photograph was taken at Lough Salt Mountain from where Lough Salt provides the main water supply to the town of Letterkenny. Contact us 01565 653283 www.fueloilnews.co.uk 25 IRISH NEWS Expansion to consolidation – 1977-2017 26 PRICING PAGE Founded in 1977 by James Smith Managing director Nick Smith News desk / Editor Jane Raphael [email protected] Irish News Aine Faherty [email protected] Subscriptions Berni Chetham [email protected] Accounts & copy chasing Berni Chetham [email protected] Annual subscription for the UK & Republic of Ireland is priced at £98 or €113 inc. p&p. Overseas: £115 or €134. Back issues: £8 per copy. Commercial manager Margaret Major [email protected] Published by Ashley & Dumville Publishing, Caledonian House, Tatton Street, Knutsford, Cheshire WA16 6AG Credit card payments 01565 653283 N M A B AV I S I O DGHDOZLWK FRXQWRQOLQHDQGWUDFN $FFHVV\RXUWUDGLQJDF RPOLIWLQJDWWKHWHUPLQDOWKURXJK UHDOWLPHUHSRUWLQJIU and Specialists in the storage chemicals, handling of bulk liquid gases petroleum, oils and WRILQDOLQYRLFLQJ _ZZZP DEDOLYHFRXN Stephen Lowdon 01642 546767 inals.com stephen.lowdon@navigatorterm 7HUPLQDOVLQ:*UD\V y %HOIDVW y *UDQJHPRXWK Sarah Morgan 01708 863399 als.com sarah.morgan@navigatortermin Thurso | 12/12/2017 10:55 Inverness Ullapool Certas Energy Peterhead Asco Oils Uig Keith Peterhead Inverness Aberdeen Asco Oils Aberdeen Aberdeen Kingussie Mallaig Certas Energy Fort William SCOTL AND Dundee Perth Pitlochry Oban Crianlarich Grangemouth Finnart Ocean M90 Petroineos Fuels Petroineos Grangemouth Stirling Clydebank Greenock NuStar Terminals NuStar Terminals Falkirk Edinburgh M8 Berwick- upon-Tweed Glasgow Kilmarnock Tyne M74 Inter Terminals 073 8630 Acumen .....................................0845 863399 ....................01708 Navigator Terminals 570021 Protection ....01904 Portland Fuel Price 793351 ...............01227 :RRG¿HOG6\VWHPV/WG Londonderry Ayr Campbeltown LSS Jarrow Prax Petroleum Coleraine Cloghan Point Londonderry Armagh Durham Petroineos Fuels Workington Puma Energy Belfast NuStar Terminals Craigavon M6 Inter Terminals Stockton-on-Tees PX Group Navigator Terminals Total Lindsey Oil Refinery A1(M) Harrogate Sale Top Oil D E N G L A N Derby W A L E S Kingsbury Valero M5 Gloucester ExxonMobil Port Swansea Talbot Milford Haven M4 SemLogistics Cardiff Cardiff Pembroke M4 Valero Reading Avonmouth Puma Energy Great Yarmouth Haltermann Carless M20 Dover Folkestone Staines ExxonMobil Puma Energy Fawley ExxonMobil Purfleet Eastbourne Portsmouth Bournemouth Weymouth Westerleigh Hamble BP** ExxonMobil Brighton Local Fuel Theale Puma Energy Cowes MRH GB Penzance A LOCAL FUEL BRAND Look out for the 2018 Dire ctory – coming soon! 2017 D I R EC TO RY • Marine Gas Oil • Diesel • Gas Oil Unleaded petrol • ALL BIO FREE Safe Loading Passes Kerosene • UKPIA • [email protected] • www.localfuel.co.uk 01273 412785 BN41 1AZ LOCAL FUEL PLC Falmouth World Fuel Services Plymouth Greenergy Plymouth Valero to press: 2016 Maps. 2018 acquired Topaz in At the time of going maps.co.uk ©Active RULQWKHLQIRUPDWLRQ Greenergy 750049 www.active remain for sale retailer Couche Tard East Cork Oil and Maps Ltd. 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Thames Oil Port Greenergy / Shell Canvey Island Oikos Storage Grays NuStar Terminals Thames Navigator Terminals ORDER EXTRA COPIES OF THE 2018 STORAGE & TERMINALS MAP &XVWRPHU6XUYH\ 01565 653283 www.fueloilnews.co.uk/category/directory Volume 41 No 2 ISSN 1757-1057 www.oilterminalmap.co.uk Fuel Oil News | February 2018 3