Workshops
26 & 27 November 2013
Workshop A:
Workshop B:
Tuesday, 26 November 2013 (18:00 – 21:00)
Wednesday, 27 November 2013 (16:30 – 19:30)
Building Effective Field Service Mobility
Strategies with Mobile Technology and
GIS
Achieving Higher Productivity,
Cost Effectiveness and Customer
Satisfaction with FSM
Whether you are only just about to roll-out field mobility in your
organisation, or are looking at upgrading your current solution and devices,
the product and technology offerings are developing so fast, it’s hard to
keep up. Choosing the most suitable solution and devices is the most
crucial aspect of improving field staff performance and being able to make
processes leaner. By attending this workshop you will be able to discuss
experiences, opinions and hard facts about the performance, usability,
cost-effectiveness and sustainability with your peers and the workshop
facilitator.
Optimisation of field service staff is difficult, as it involves intelligent
scheduling and dispatching of multiple field force staff to different locations
daily, while minimising cost and maintaining good customer service.
Doing more with less and achieving advanced scheduling – where the
right person is at the right place at the right time – is key to expanding
the scope of your business and maintaining your competitive advantage.
Attend this workshop to learn all there is to know about choosing the right
handheld devices, software and implementation approach to maximise your
workforce.
How you will benefit:
? Understand what solutions and devices are out there
? Identify decision criteria to help your business find the best solution for
its needs
? Discover why it’s crucial to run trails and test a few devices first
? Realise that you always need to include your field staff into the final
choice of device
? Understand how best to roll out the new solution and how to train your
staff
? Start with the end in mind: have a plan, set goals and timelines in order
to measure the performance of the new solution, ROI and productivity
gains
How you will benefit:
? Create one centralised system to improve the overall productivity,
efficiency and customer satisfaction
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