Conference Day Two:
Wednesday, 27 November 2013
8:30
Conference Registration and Arrival Coffee
9:00
Opening Address by the Conference Chair
? Identifying the pitfalls and challenges of providing full access
? How to work with the IT department regarding safety and technical
restrictions while still achieving what’s best for the field staff
? Driving employer engagement and acceptance
9:10 Keynote: Innovation in FSM at a Utilities Company
? Utilising subsurface maps and imaging to locate utilities more
accurately
? Working towards integrating 3D data maps on mobile devices for
access in the field
? Analysing 3D data from the field to maintain assets
? Looking into the future – where to from here?
Gaz Maroof, Programme Manager, Subsurface Imaging,
Counties Power
9:50
Event Partner Session
10:50 Panel Discussion: Keeping Up with the Challenges of Data
Management to Maintain an Effective Field Force
? Ensuring not only collecting data from the field, assets and
systems, but also analysing it and using the results
? Identifying best ways of ensuring that data is accurate, in real-time
and reflecting the performance of your business
? Mastering the challenge of coll ecting and analysing data about
performance, KPIs, efficiency, systems performance and assets in
order to keep on top of your field force
? Optimising FSM by avoiding reconciling software inventory data
from widely disparate systems
Neil Ingledew, National Service Manager,
KONE Elevators
Ben Somerville,
Spatial Systems Manager, Spatial Engineering Services,
Thiess Australia
Philip Hinton, Systems Analyst,
City Parks Services
13:50 Case Study: Creating Internal Operational Efficiencies with
In-Truck Data Collection
? Eliminating down time and increasing productivity with effective
in-truck data collection
? Managing all IT aspects of the on-board computer systems of the
mini tanker fleet
? Offering monthly fuel management reports for all customers to
increase service levels
? Maintaining efficient vehicle utilisation and vehicle performance
Ian Hovenden, IT Manager Mini Tankers Division,
Z Energy Limited
14:30 Afternoon Tea and Networking Break
15:00 Ensuring Staff Engagement from Inception of the
Implementation Project with Effective Training and
Involvement
? Involving staff right from the beginning in all trials and test pilots to
ensure quick uptake of the new system
? Allowing staff input on everything from solution functionality to
screen flows and the application’s look and feel
? Rolling out the new solution combined with effective training of all
staff with parts of your field staff
? Considering lessons learnt from the initial rollout to improve
acceptance and uptake of the entire staff
11:30 Case Study: Intelligent Managed Maintenance
? Capturing data to increase network reliability and improve
customer satisfaction
? Proactively minimising faults and reducing costs
? Enhancing business performance by focusing on total cost of
ownership and lifecycle management
? Optimised outcomes through empowering the service contractor
Facilitated by Conference Chair
10:20 Morning Tea and Networking Break
Alan Turner, General Manager Solutions,
Kordia
Speaker to be advised
15:40
Interactive Wrap Up Session: Personal Lessons Learned
and Round Up
This session will be an open discussion to distil some of the key
messages from the forum. This is your chance to ask any unanswered
questions, challenge the status quo or to get more technical.
Delegates have a unique opportunity to informally discuss insights,
concerns, philosophy and perspectives with each other and the
speaker panel.
Facilitated by Conference Chair
16:20 Close of Conference
16:30 Workshop B: Achieving Higher Productivity, Cost
Effectiveness and Customer Satisfaction with FSM
12:10 Lunch and Networking Break
13:10 Roundtable Discussion: Pros and Cons of Access to Email,
Data and Internet from Mobile Devices
? Assessing the benefits of allowing full access to staff in the field via
their device
Faciliator:
Darryl Steven, Distribution Management System Project Director,
Energex Australia
Great networking opportunity,
diverse range of speakers with a
range of experiences in FSM from
new adopter to experienced user.
As usual, this was an entertaining
and enlightening opportunity to be
brought up-to-date with current
developments in mobility.
Craig Taylor, General Manager, CITY CARE LTD
Stephen Jewell, Executive Manager Infrastructure,
GWMWater
BOOK NOW!
T: +61 2 9229 1000 ? F: +61 2 9223 2622 ? E: [email protected] ? W: www.fieldservicemobility.co.nz