Franchise Update Magazine Issue II, 2012 | Page 23

to…

MEET

The Keynote Speakers
& Boot Camp Leaders

John DiJulius, Customer Experience
Speaker, Author & Consultant
John R. DiJulius III is President of John Robert’s

Hair Studio & Spa and the founder and CVO
(Chief Visionary Officer) of The DiJulius Group,
a customer experience consulting organization
that helps companies improve and maintain a
healthier corporate culture and performance; lower employee turnover
costs; increase customer retention factors; add more referrals and
“make price irrelevant.” Top organizations across the world use his
philosophies and systems for creating a world-class customer service
experience. John is the also the author of the best-selling book Secret
Service: Hidden Systems that Deliver Unforgettable Customer Service.

Scott Klososky, Speaker,
Business Consultant, Writer

The Advisory Board

Scott Klososky, a former CEO of three successful
startup companies, specializes in looking over
the horizon with how technology is changing
the world. Scott’s vision and ability to see trends
in emerging technologies allow him to be
a thought leader who applies his skills to help organizations thrive,
leaders prosper, and entire industries move forward.

Jennifer Kushell
Young & Successful
Media/YSN.com
Jennifer Kushell is the President of Young &
Successful Media and founder of YSN.com
(“Your Success Network”), a leading destination for career exploration, professional
development, tools and resources for young professionals and
entrepreneurs around the world. Author of the NY Times Bestseller,
Secrets of the Young & Successful and The Young Entrepreneur’s
Edge, Kushell started her entrepreneurial career at 13. Today she
works with a wide range of corporations, trade associations and
universities and as a speaker and strategic consultant and is a
recognized thought leader on the emerging global workforce.
Called “The Career Doctor” by Cosmopolitan and a “guru” of
her generation’s entrepreneurial movement by US News & World
Report, Kushell has appeared in front of over 300 million people
via major media such as CNN, CNBC, BBC, NPR, The Wall Street
Journal, USA Today, BusinessWeek, Entrepreneur, and Seventeen.

Susan Boresow
Chief Marketing
Officer
Massage Envy

Wendy
Odel Magus
Vice President
of Marketing
Kiddie Academy

Ed Waller
Vice President of CRM
Certa Pro Painters

John Dillon
Vice President
of Marketing
Denny’s

Jeff Rinke
Vice President
of Marketing
Hungry Howie’s Pizza

Rich Hope
Marketing Director
Jersey Mike’s

Terri Miller
Vice President of
Marketing &
Communications
Great Clips

Linda Shaub
Vice President
of Marketing
Interim Health Care

FranchiseConsumerMarketing.com or call 800-289-4232 ext. 216