FLEETDRIVE
Experienced professionals
Often hold deep knowledge of vehicles, safety risks and long term industry changes. They understand practical realities and can mentor others on technical accuracy.
Recognising these strengths helps managers build balanced teams where people support one another.
Practical strategies for managers
Fleet leaders can reduce conflict and increase collaboration by using simple, consistent strategies. Key steps include:
1. Use clear and varied communication
Different generations may prefer different communication styles. Combine written instructions, visual guides and short verbal updates to reach everyone. This supports accuracy and reduces confusion.
2. Pair experience with technology skills
Create mixed skill teams. For example, pair a technician with strong diagnostic experience with a younger staff member who is confident using digital tools. This builds mutual respect and improves overall performance.
3. Encourage knowledge sharing
Hold short toolbox talks, post job highlights on internal channels or run quick skill demonstrations. These give staff at all levels a chance to teach and learn from one another.
4. Offer flexible learning options
Provide training through classroom sessions, short videos, online modules and hands on demonstrations. Different generations learn in different ways, and flexible training supports everyone.
5. Address conflicts early
If communication breaks down, step in quickly. Listen to each person, clarify expectations and focus on shared goals such as safety, timelines and service quality.
6. Recognise contributions fairly
People value recognition, regardless of age. Celebrate good work at both individual and team levels. Highlighting strengths helps build respect across generations.
Building a team that works together
Generational differences do not need to be a challenge. With clear communication, balanced training and thoughtful leadership, fleet managers can bring out the best in every age group. When people respect each other’ s strengths and work toward shared goals, the whole fleet operation becomes more capable and resilient.
ISSUE 56 DECEMBER 2025 / WWW. AFMA. ORG. AU 15