Managing Generational Differences in Fleet Teams
WORDS BY ANBY ALCOMENDAS
Fleet teams today often include people from different age groups. Each generation brings unique strengths, experiences and expectations to the workplace. When these differences are understood and managed well, teams become stronger, safer and more productive.
For fleet managers, knowing how to balance these perspectives is an important part of modern leadership.
Understanding the mix within fleet teams
Most fleet operations include a blend of early career staff, mid-career specialists and longserving professionals. This means workshops, call centres and management teams can include:
• Younger staff who grew up with digital tools and expect fast access to information
• Mid-career professionals who value stability, skill growth and clear processes
• Experienced workers who rely on deep technical knowledge and industry wisdom
Each group offers value. The challenge is helping everyone work well together, even when their communication styles or expectations differ.
Generational differences show up in small, everyday behaviours. This might include how people prefer to receive instructions, how they solve problems or how they use technology.
If these differences are not managed well, teams may experience misunderstandings, slower workflows or frustration. With the right approach, these differences can actually improve performance.
Benefits of a well managed multigenerational team
When generational differences are understood and used effectively, fleet teams can gain several advantages:
• Better problem solving through diverse viewpoints
• Stronger safety culture through shared experience and new ideas
• Higher staff engagement due to fair and inclusive leadership
• Improved knowledge transfer, especially in technical areas
• More innovative approaches to operations and customer service
A team that values different generations is more adaptable and better prepared for change.
Strengths each generation often brings
Although every person is unique, certain traits commonly appear among different age groups.
Younger professionals
Often comfortable with digital tools, telematics and new software. They bring energy, fresh ideas and a willingness to learn new systems quickly.
Mid-career staff
Often strong at balancing technical skill with communication. They know how the organisation works and can guide junior staff while supporting senior team members.
14 ISSUE 56 DECEMBER 2025 / WWW. AFMA. ORG. AU