eCall a necessity for all new fleet vehicles
WORDS BY JULES SNOW , INTELEMATICS
In an era where smart devices and technology proliferate all aspects of our lives and work , fleet management still often relies on manual processes and people . While this may be adequate for collecting data and monitoring vehicles , it poses more risk when it comes to driver safety .
Given the nature of emergency call management in Australia , where two out of three fatalities on our roads occur in regional and remote areas and often involve unresponsive drivers , it is vital that organisations are confident they have the ability to respond efficiently in the event of an incident where every minute is critical .
No room for error
During a vehicle emergency there is an expectation from the ‘ caller ’ that their situation will be understood and efficiently handled – providing them with the reassurance that help is on the way in what may be a life threatening situation .
To ensure the effectiveness of emergency call ( eCall ) management , it is important to frequently assess the efficacy of systems and processes . Each step in the workflow should be evaluated for speed and accuracy and any weak links identified across both users and technology . Only then will an organisation be able to understand whether in-built technologies or an external service with dedicated trained staff to manage calls , may present a better solution . As the provider of Australia ’ s leading vehicle safety and security platform Asure , we believe the best solution is one that can provide organisations with the highest levels of assurance – taking into account both vehicle and passenger safety and security .
20 ISSUE 34 MAY 2022 / WWW . AFMA . ORG . AU