FLEETDRIVE
Benefits that add up to better CX
• Geolocation . Customers often don ’ t know where they are when their car breaks down . They may be on a freeway and can ’ t see which exit they ’ re near or are in an unfamiliar or remote area with no signs or landmarks . Without geolocation , it can be a timeconsuming , stressful process to work out their location . With geolocation , a customer ’ s location is automatically and accurately identified within metres .
• Peace of mind . Knowing that help is on the way to their exact location provides enormous peace of mind .
• Back on the road faster . Having all the information instantly available when the call is answered means the customer can be helped even faster – either mobilised over the phone within minutes , or have the right technician dispatched to the right location .
• Safety . No one wants to be stuck on the side of the road , especially if they are alone or in unsafe conditions . Having their location seamlessly detected means they are assisted to safety more quickly .
• Accurate diagnosis . As well as reducing waiting time , the photos also assist in correct identification of the problem , helping to eliminate incorrect dispatches .
• Brand differentiation . Michael Curtin , Digicall Assist CEO explains how this innovative technology benefits fleet operators . “ Our clients want to ensure the best possible CX . This solution gives their customers an unmatched experience at the roadside .”
Partner with a B2B specialist
Integrated digital services are increasingly essential for providing a great experience for motorists and better outcomes for fleet operators . ‘ InQ-IQ ’ is part of a suite of technology solutions that Digicall Assist has developed to streamline roadside assistance , including technician livetracking , and a multi-language self-help app .
If you ’ re after flexible packages , Australia-wide coverage , cutting-edge , white-labelled technology , and expertise in swift mobilisation , Digicall Assist can provide the very best in roadside assistance and customer experience for your fleet .
THE IQ OF YOUR FLEET ’ S ROADSIDE ASSISTANCE
Geolocation | Live-tracking | Digital integration
Driving roadside assistance forward for Australia
Learn more at digicallassist . com . au / technology / roadside-intelligence
ISSUE 31 OCTOBER 2021 / WWW . AFMA . ORG . AU 17