FLEETDRIVE
This includes asking COVID health questions like:
• ‘Are you displaying cold or flu-like symptoms?’
• ‘Are you currently self-isolating?’
• ‘Have you arrived home from overseas in the
past 14 days?’
• ‘Have you been in contact with anyone with a
confirmed case of COVID-19?’
Completing the job
When RACV patrols arrive on the scene, they
maintain a social distance of 1.5m and ask
Members to do the same where possible.
All patrols wear personal protective equipment
including gloves and antiviral face masks, and
patrol vehicles are equipped with hand sanitiser.
Contact points during call outs have also been
minimised. Members are no longer required
to sign paperwork after a job is completed
and RACV’s COVID Safe Plan is also provided
electronically when a Member requests a copy.
RACV has also adopted more rigorous cleaning
measures. Eftpos machines are sanitized after
each use and ERA patrols wrap car keys in
Gladwrap before using them.
Where appropriate, ERA patrols record Member
details to help with contact tracing if any
COVID-19 cases are reported.
As an added safety measure, Members are
placed in taxis instead of tow trucks and patrols
where possible and necessary.
RACV’s battery replacement service has always
been popular with Members. ERA patrols are
still able to test and replace batteries, where
necessary, while following the correct COVID-19
safety procedures.
RACV Performance
RACV has not experienced any delay in call out
response times as a result of COVID-19 safety
practices.
Member Feedback
The feedback from RACV members has been
overwhelmingly positive. Many are understanding
of the unique situation and grateful RACV is
diligently following the correct safety processes.
RACV Advice for Fleets
Traffic volumes across Victoria have dropped
significantly as a result of COVID-19 travel
restrictions. However, ERA call outs have only
dropped by approximately 20% per cent in
recent months compared to the same time
period last year.
ERA patrols have noticed a trend emerging with
most call outs for battery failure. This is largely
due to a lack of use and shorter travel distances
caused by restrictions across Victoria.
RACV advises fleet managers to run their
vehicles for approximately 10 minutes a week,
depending on the vehicle type, to avoid the
risk of a dead battery. This could save fleets
thousands of dollars in potential battery
replacement costs.
More information about RACV’s response to
COVID-19 is available at https://www.racv.com.
au/covid-19/product-updates.html.
ISSUE 24 AUGUST 2020 / WWW.AFMA.ORG.AU
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