What unique tools does DriverCare offer to
those within the fleet industry?
There’s a few tools that I would recommend.
Firstly DriverCare’s free mobile app ‘Crash
Assistant’ contains industry-leading technology
allowing drivers to report their first notice of
loss and claim forms in a matter of minutes all
from their mobile phone. This app also provides
the driver with live updates of their repair &
claim journey. DriverCare’s live ‘Online Client
Portal’ equips our clients with dashboards,
visual graphs, reports, and tools allowing them
to manage their fleets with live data minimising
downtime and reducing accident rates overall.
Through this portal clients also have access to
comprehensive under and over excess crash
data which they would not otherwise have
without DriverCare’s services. This data can
also be used by the client to reduce insurance
premiums. DriverCare’s bespoke ‘Interactive’
software is unique to DriverCare and our
Licensed Repairer Network. Through this system,
the entire accident & claims management
process is expedited and streamlined for our
clients with automatic and real-time alerts, valet
door to door pickup and delivery for all quotes,
repairs & replacement vehicles and works in
conjunction with our expert 24/7 customer care
team who provide immediate assistance at the
first point of contact. Finally DriverCareRisk
offers our clients access to award-winning global
risk management solutions. These solutions are
used by many of the world’s largest fleets and are
proven to reduce motor vehicle collisions by more
than 50 percent. Through online driver safety
training and targeted education modules, we help
fleet drivers and their families get home safely
every day.
DriverCare has been “innovating for over 26
years”. In what ways is this true and how
have things changed over the years?
DriverCare has invested heavily in technology
to improve the quality and efficiencies of
our services and meet the ever-changing
requirements of the fleet industry. Over our 26
years, we have seen clients transition from inhouse
fleet management divisions to external
leasing companies and vica versa, and now
under relevant workplace, health, and safety
legislation effective October 2018, a business
faces significant risk if it falls short of its duty
of care to employees. For employee drivers,
this means proactively ensuring a safe working
environment which includes identifying hazards,
risks, providing information, instruction, and
ongoing training.
Through our technology already mentioned such
as our mobile app, online client portal, interactive
software & risk management solutions we assist
our clients in making these transitions leading
them to reduced costs, greater driver safety,
and efficiencies in their business. Some other
innovations that are not necessarily technologybased
are our valet door to door service meaning
that drivers don’t need to leave there home or
place of work for quoting, repairs & replacement
vehicles. Our independent assessors who
we engage to adjust all quotes to be fair &
reasonable, further mitigating our clients repair
costs and of course our expert customer care
specialists who are readily available to provide
our clients with 24/7 accident assistance
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