just one accident. We know from our vast
experience, prompt and consistent follow up is
the key to achieving the best possible outcome
in the shortest periods leading to an overall
reduction in costs of vehicle repairs.
Fleets who choose to manage their accidents
& claims in-house are responsible for all
communications and associated costs that arise
as a result of the accident. These include towing
services and upfront payments, time off work
to arrange multiple repair quotes at a fair price
with a quality repairer, organising independent
assessments of these quotes, lodging their claims
and paying the excess, organising and collecting
their rental vehicle, managing third party liabilities
and liaising with their insurer for follows up often
being subjected to massive hold times.
With DriverCare it is one simple call to our expert
customer care team and we take care of it all.
With the latest upgrade of our mobile app it is
even simpler. If a driver so chooses, they can
report their first notice of loss and then complete
their claim form without even having to make
a phone call. By utilising DriverCare’s unique
interactive software and mobile app, DriverCare
will minimise our client’s costs and maximise their
returns by providing a true end to end accident &
claims management service.
What are some tips for fleets looking to
manage risk and lower their accident rates?
Take advantage of available crash data - It
is when deep-diving into crash data we can
analysis the time off-road, report costs, time of
day, incident types, and accident rates and can
implement measures and strategies to reduce
accidents. It could be as simple as rerouting a
driver’s journey to work. Managing risk, however,
is more complex than that as we are not only
looking at the organisations duty of care to
their drivers, we’re profiling driver behaviours
and attitudes. We believe this is achieved in
three stages, compliance, driver risk profiling
& targeted training which has been proven to
reduce accident rates by up to 50 percent.
ISSUE 23 2020 / WWW.AFMA.ORG.AU
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