FGI Soft Skills Prospectus Aug 2014 | Page 13

Communication courses Training & Consultancy Building relationships Using an insight into their own communication styles and conflict patterns, participants will dissect existing relationships to recognise potential relationship challenges and define strategies to improve on-going relationships. Why take the course? • it will improve your understanding of various communication styles • it will enable you to adapt your style and build more effective relationships • it will help you develop a valuable network Influencing, negotiation & persuading The ability to impact on others can support or damage effective working. Staff at any level need to be able to communicate their ideas and influence their peers and managers. Why take the course? • it will help you develop strategies to communicate more persuasively • it will give you the tools to handle difficult situations and people • it will enable you to understand and apply core negotiation principles “The trainer had excellent knowledge, he was fully interactive, flexible in his approach based on delegate requirements and paced to the delegates.” Call us on 01926 405 777 to talk about your needs and how we can help.