Leadership & Management
Communication skills courses
Training &
Consultancy
Handling difficult conversations
There will always be situations when we have to say things we don’t feel comfortable with. Leaders especially have the responsiblity to react promptly to
issues so as to manage unsatisfactory performance or behaviour.
Why take the course?
• it will help you develop a feedback approach which brings results
• it will enable you adapt your style to others’ personalities and behaviours
• it will teach you how to develop a consistent authentic leadership style
Dealing with conflict
However carefully you tread in work or at home, conflicts can happen. This
course is not about avoiding conflict, but about managing it and handling your
own state whilst doing so.
Why take the course?
• it will enable you to understand the various sources of conflict
• it will teach you the good, the bad and the ugly outcomes of conflict
• it will help you use conflict proactively, as a progress tool
“I could not believe how marvellous the
venue was, I had to double check that I
had come to the right place.”
Call us on 01926 405 777 to talk about your needs and how we can help.