VOICES
" Sustainability because it fosters innovation in materials , construction methods , technologies that bring energy efficient designs plus economic benefits such as lowering utility and material costs . "
ANGELA FLETCHER
Director of Housing Management Division Denver Housing Authority
" AI has been the buzz for a few years now and is only continuing to grow in with Multifamily Operators modifying their business plans to be inclusive of this trend . I am excited for the added benefits it brings to our industry to alleviate our team members of mundane tasks . This allows them to focus on resident engagement .
David Floren
Regional Property Manager Birge & Held
" Right now I would have to say centralization . We have spent a lot of time at Windsor preparing , training , motivating our teams for this innovative and necessary change – it has come with a lot of challenges , but we can see the benefits already and we are still in the early stages of implementation ."
Samantha Fowler
Senior Divisional Manager Windsor Communities
" A key trend in affordable multifamily housing that excites me is the use of data analytics and AI to enhance resource allocation and tenant services . With these tools , we can better predict tenant needs , anticipate maintenance issues , and streamline application processes , making it easier for people to access affordable housing and for staff to manage properties efficiently ."
Diane Gonzalez
Regional Manager Security Properties Residential
" I am obsessed with digital marketing . It is so fascinating that there are so many tools to reach customers based on their behavior and preferences ."
Kellea Jeffrey
Senior Vice President Asset Living
" We are in the early days of AI , it has the potential to revolutionize the multifamily industry by improving operational efficiency , enhancing tenant experiences , and enabling data-driven decision-making . As technology continues to advance , those who embrace AI will likely find themselves at the forefront of innovation in multifamily investment and management ."
Bobby Hutchinson
President RedPeak
" Centralized services . I think the perception is that it is to eliminate positions when in all actuality it is to serve as a tool for the teams . I really think it is the way of the future with increases in internet leads and activity ."
Hope Ivory
VP of Conventional Operations Cardinal Group Management
" The future potential applications of AI to automate tasks and thus allow our teams enhanced ability to focus client and customer satisfaction and maximizing operational efficiency ."
Lindsey Jones
Executive Vice President Peak Living
" Training and mentoring . I love it ! I love mentoring that person that is completely new to our industry , but I also love doing the same with our experienced people . I think one of the most rewarding things is seeing someone you have mentored get promoted ."
Tom Polewchak
Regional Vice President Griffis Blessing , Inc . www . aamdhq . org 19 | TRENDS FEBRUARY 2025