CHATBOTS
Chatbots are the small chat windows that pop up at the bottom of a web page , offer assistance , and answer any questions you may have . Some people choose to interact with these bots , while others ignore them . But not for long . Chatbots gain intelligence with each interaction they have , making them more effective by reading the user ’ s needs . They also give the company time back that they may have previously spent answering customer concerns .
Chatbots are effective in marketing because they help promote your apartments , gain resident insight , personalize your brand and community , and increase engagement . It gives your web page a human-like interaction that customers would not get otherwise .
As chatbots gain traction in the digital marketing community , they will become increasingly effective and lead to more customers using them . Rather than relying solely on leasing offices and manual messaging , chatbots will be able to quickly answer questions that potential and current residents have , allowing you to gather more accurate data about your residents .
LIVE VIDEOS
Did you know the video streaming market is projected to hit $ 184.3 billion by 2027 ? Currently , internet users watch 1.1 billion hours of live video , which means a large portion of the market can be reached with the use of live videos . They consistently see more engagement with followers than any other form of content . The best sites to utilize for live videos are Facebook and YouTube , because they can be viewed even after the live streaming has ended . Live videos are an effective and engaging way to show off resident-exclusive events , grand openings , or other celebrations that bring excitement to your brand .
Live videos invite your followers to see and be part of what you are all about , letting them get to know the faces behind the brand . And while live videos are a fun way to interact with your audience , they can also be used to provide information about upcoming events , specials , or new properties in the works .
AUGMENTED REALITY & VIRTUAL REALITY
Augmented and virtual reality are technologies that are continually on the rise . From virtual tours of apartments to games like Pokemon Go , augmented reality has a lot of potential in increasing your brand awareness and engaging residents . Augmented reality ( AR ) and virtual reality ( VR ) offers consumers a chance to interact with the world around them without leaving the comfort of their home , which is an idea marketers need to capitalize on .
36 | TRENDS FEBRUARY 2021 www . aamdhq . org