EDUCATION
Seminar Series
VIRTUAL SEMINARS
SINGLE SESSIONS
• Individual : $ 49 / person
• Non-Member : $ 79 / person
SERIES ( INCLUDES ALL SESSIONS )
• Individual : $ 129 / person
• Non-Member : $ 199 / person
WHAT TO EXPECT
The all new AAMD virtual seminar series is going to bring you relevant information to help with your day-today job in the current climate .
These are not your typical online classes . The Virtual Seminar Series will have a national speaker presenting information live in a virtual and interactive format .
Be sure to bring all your questions as they will be answered live by our national experts !
TUESDAYS
MARCH 9-23 , 2021 10:00 - 11:00A . M .
VIRTUAL
WEDNESDAY
MARCH 10 , 2021 9:00 AM - NOON
HYBRID
MARCH 2021
Resident Relations : The Good , the Bad & the Imaginative ( Virtual Series )
PRESENTED BY KATIE RIGSBY
This three-part customer service series takes attendees through three vital customer service stages : creating customer loyalty , de-escalating conflict and resident retention . Each session is a building block for the next or can be attended as a stand-alone educational experience .
• March 9 : T . R . U . S . T . - 5 Steps to Creating Loyal Residents
• March 16 : When " CALM DOWN " Doesn ' t Cut it : How to De-escalate Conflict and Keep your Cool
• March 23 : The Retention Reinvention
Fair Housing for Maintenance Professionals
PRESENTED BY SUSAN LIND
When your service staff interacts with residents , do they know how to deal with Fair Housing issues ? Help them understand what ' s legal and what ' s not !
Developed specifically with Maintenance , Housekeeping , and Groundskeepers in mind , this course introduces on-site service staff to Fair Housing regulations and prepares them for interacting with residents .
HYBRID SEMINARS
PRICING
• In Person : $ 49 / person
• Virtual : $ 49 / person
• Non-Member : $ 79 / person
WHAT TO EXPECT
Hybrid classes will have the option for members to attend in-person or virtually through Zoom . When registering for class , please be sure to select the correct ticket type for your preferred delivery method .
Students attending virtually will still have the option to ask questions live and interact with the instructor and class . Be sure to bring all your questions !
MARCH 17-18 , 2021 9:00 AM - NOON
VIRTUAL
Microsoft Excel Essentials ( Virtual Series )
PRESENTED BY RUTH SMITH
Excel is the worlds most popular spreadsheet program . Millions of people use it to track , store , arrange and calculate data .
Microsoft Excel Essentials is designed for beginners and advanced users alike . Students learn how to easily work with data and use Excel ' s hidden features . You will learn about spreadsheet design , manipulating data , and about how to utilize the world ' s most popular business tool . www . aamdhq . org FEBRUARY 2021 TRENDS | 17