FD Insights Issue 13 | Page 32

Multi-Channel in Microsoft CSP Multi-Channel Multi-Channel in CSP: An Overview and How it Works P rior to enabling ‘multi-channel’ capabilities, partners were only able to order subscriptions for customers that they provisioned as a CSP transacting partner (using the Partner Center). However, it is very common for partners to work with customers who have an existing tenant and existing subscriptions, and consequently want the ability to provision CSP subscriptions for these customers. The multi-channel capability makes this possible. With multi-channel, partners can establish a CSP relationship with a customer that already has an existing tenant and existing subscriptions, and can then provision CSP subscriptions for that customer. While this enables the coexistence of CSP subscriptions and other subscriptions on the same customer tenant, this does not change or affect any of the customer’s existing subscriptions. Those subscriptions remain active and unchanged, and any Partner of Record (POR) associated with those subscriptions remains in place. Additionally, customers can continue to purchase subscriptions via other channels alongside their CSP subscriptions, such as directly from Microsoft. Multi-Channel Helps Support These Common Scenarios: • CSP transacting partners can provision CSP subscriptions for a customer that has existing subscription(s) that you previously sold to the customer as an Advisor partner. • CSP transacting partners can provision CSP subscriptions for a customer that has existing subscription(s) that were previously purchased directly from Microsoft. How it Works: 1. Go into the Partner Center and then click on Request Reseller Relationship under Quick links 2. Copy the email text and invitation URL 3. Paste the email text and URL into an email and send to your customer(s) 4. Customer receives your email, clicks on the invitation link, and is prompted to log into its tenant 5. Customer sees the invitation screen and clicks to accept the invitation 6. After accepting the invitation, that customer appears in the partner’s customer list in Partner Center 7. Partner can then provision and manage CSP subscriptions for the customer Multi-Channel Functionality: • Does NOT impact or change any of the customer’s existing subscriptions • Does NOT transition the customer’s existing subscriptions over to the CSP transacting partner • Does NOT change the terms or customer’s obligations for any of the existing subscriptions • Does NOT allow the CSP transacting partner to change any Advisor Partner of Record information • Does NOT enable multiple CSP transacting partners to sell to the same customer • CSP transacting partners can provision CSP subscriptions for a customer that already has a tenant (i.e. wasn’t originally provisioned as a CSP customer). Copyright © First for Cloud Support: 0861 00 99 88 [email protected]