Fashion Observer Magazine June. 2014 | Page 137

get to those that are regularly engaging with you. i.e. people that are liking your posts on a regular basis. To get to a wider audience you will need to boost the post to ensure that you reach the audience that you have chosen to target. In conduction with Facebook pages, we also run regular Facebook adverts and there are all sorts of rules re content on these i.e. less text more picture. For us these are about setting a predetermined budget and regular monitoring to see which ones work best. Upskill yourself on Facebook’s offerings, as the functions to promote and advertise are relatively cost effective, allow for a targeted campaign and this will ensure you are constantly picked up in search engines. You can through paid means reach large selected global audiences quickly without extensive costly marketing and lots of free giveaways Your website must be carefully thought through as to the visuals and content, the effort needs to be no different to the physical store that you would have set up. Merchandising is key, as well as the messages you send. The transaction process also needs to be simple. Ensure you consider the pain points, for our customers it is ease of return and shipping times, so it is essential that this information can be easily found on the home page and not buried somewhere on your site. Our home scrolling page banners on the main websites are changed out each week to reflect the new promotions that we are running. This content is also taken to our Facebook pages and may form the content of any flier(s) being sent to our database. Your data base is your companies golden goose. While you are talking to those that have agreed to sign up to be part of this family of communication it is paramount that you consider both the timeliness of information and content as it is very easy to incite a massive unsubscribe.