COURSES
CONFLICT MANAGEMENT IN THE WORKPLACE
Conflict is an inevitable part of working with others. How we approach and handle conflict can determine whether the results will be positive or negative. This course provides participants with the opportunity to assess their own conflict style and apply evidencesupport strategies for understanding the many different types of conflict you are likely to face in your work environment. Based on the Thomas-Kilmann Conflict Inventory, participants will complete a brief assessment to determine their natural conflict management preferences and review the key considerations for determining which approach is best to take.
Tue, December 1, 2026: 8:00am- 12:00pm
As part of the Effective Communication development pathway, Communication is a critical competency for any leader regardless of the level of responsibility and building this skill is of high importance now more than ever. By participating in this course, you will learn how messages are conveyed and how they impact others specifically over the telephone and word-based communication such as email and text. The learner will also gain knowledge on identifying your audience so the message can be tailored specifically to their needs. Additionally, we will determine how to choose the best method of communication depending on the type of message sent, audience needs and the needs of the speaker. Finally, we will share best practices for leading effective and productive virtual meetings.
TECHNIQUES FOR EFFECTIVE COMMUNICATION
This course is a required element of the Effective Communication Learning Pathway.
Tues, October 20, 2026: 8:00am- 12:00pm