7. Show that you are present
One of the biggest factors engagement and achievement are the
interactions. Show that you are present. Answer all the questions
asked by fans if they do not have the answer at the time, as a
delay in the delivery of a product or egg software failure, warn
that will bring the information as soon as possible or nominate a
prepared channel for service.
Always be proactive and show that there is someone " behind
the machine " who cares about the people who are interacting
with your brand. A good service is key in any area of activity of
your company.
Step by step to start business analytics on Facebook
Facebook Insights, or the Info tab, which appears to the page
administrator, is the place that gathers statistical data as it plays
your business. This location is very important to follow each
metric and to understand and evaluate the results of their
actions. From these insights you can make important decisions
management of your business network.
In this chapter we understand how we can use Facebook Insights
(in English) or " statistics”, detailing how each tab of the tool,
which are: