We want our own people to be in a position to take new opportunities at Easyfairs and grow with us , hence why we ’ re investing in their development . We want our people to feel valued and nurtured .
Even recently , a leaver , someone who doesn ’ t even work at Easyfairs anymore , told their friend to come and join our operations team . That ’ s the kind of reputation that we want . AW : Culture definitely is part of that . There ’ s the training and development and respect that we give people , but the culture is what draws people . Easyfairs is very much a family . People feel respected , empowered , and they feel trust . I ’ ve worked with a few different organisers , which don ’ t have so much collaboration , but
|
Richard Ainsworth
everybody ’ s opinion and voice really counts . RA : That ’ s not an accident . We ’ re a family-owned business . That is by design .
So , is retention your recruitment strategy ? RA : Absolutely . But there ’ s also been a number of new roles created this year , we ’ ve tripled the digital team . You do have natural replacements but retention helps with
|
Alison Willis
recruitment . We have an online academy with 1000s of hours of video content and it ’ s fantastic for new starters , to go and watch and learn about training . AW : Depending on your discipline , you can look at different learning paths , but then you can also learn about the other disciplines . You also see all the people you might not meet like Eric [ Everard , Easyfairs ’ CEO ].
|
RA : We ’ ve also introduced a performance coach , she ’ s a trained psychologist who spends a day with us every couple of weeks . We wanted somebody to unlock mental barriers that may stop them from reaching their maximum potential . That ’ s been a hugely popular investment . I don ’ t believe that ’ s happing elsewhere in the exhibitions industry .
We ’ ve introduced other initiatives to support mental health , an employee assistance program , a virtual GP all kinds of different pillars for people to get that support AW : We have a mental health toolkit , and managers have training on that , which has be great to help you know what sort of questions to ask and how to support stuff .
|