TeleTech Consulting
Website: www. teletech. com / consulting
Company Profile
By 2020, Customer Experience is projected to be the top brand differentiator over product and price. An exceptional customer experience is more than the sum of its parts; at TeleTech we help you orchestrate every interaction, across all channels, to create an experience that keeps customers satisfied and coming back for more. We go beyond the transaction to deepen customer engagement. We help you continually find ways to exceed customers’ needs and build the relationships that keep them delighted and loyal. We help you drive business growth with insightful, relevant experiences, enabling you to deliver the right message, at the right time, to create a great result.
TeleTech Consulting is our global advisory and CX execution firm. While smart organisations know they need to deliver on customer experience to grow and thrive, the reality is only 20 % of customer experience strategies succeed. This is because few organisations genuinely understand what it takes to consistently deliver and protect exceptional customer experiences. With over 30 years as CX pioneers and thought-leaders, grounded in the work of Don Peppers, we are able to deliver transformational end-to-end solutions that reduce complexity, create profitable revenue, inspire exceptional performance- and results- by combining insights, knowledge, people, process with the right mindset. It’ s simple, inspired and more human.
Company’ s USP
• The‘ Vision to Results’ framework. A proven proprietary methodology to ensure successful execution.
• State of the art analytics expertise, Big Data Lab, Custom-built predictive and prescriptive self-learning algorithms, and real-time insights.
• Delivering a customer experience that is personalised in real time and continually adapts to each customer’ s needs and behaviours.
• 5 decades inspiring exceptional performance and seeing results from a global client list.
• We work with leading global brands- and 9 out of 10 global financial services companies
• A holistic, customer-centric approach to service optimisation
• Deliver transformational employee experiences that support exceptional customer experiences.
What Solutions Do You Offer?
• CX expertise and advisory services.
• CX strategy execution and executive alignment
• Customer Insights
• Digital solutions that help create differentiated and inspiring experiences at the right time
• Mindset & culture change programs and conferences
• Insights, strategies and capabilities that transform sales functions and customer-centric cultures
• End-to end service delivery models
• Strategies, technologies and content that harness the value of your technology investments in learning, knowledge and collaboration to improve employee engagement and customer service
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