Halifax Health – Hospice“ has a long-standing culture of investigating any‘ gift,’ any concern immediately,” Gatian said.“ We will get a concern in the mail or a call, and I’ ll say‘ Who’ s following up on this?’ and my staff
Kelly Franklin will say,‘ Oh, we already did.’” One way Flagler Cares enhances customer experience is to foster what it calls a“ no-wrongdoor” approach for health, behavioral health, financial and housing support. That concept is manifested through Flagler Care’ s“ hosting” of Flagler County Village, which houses seven service organizations under one roof in the heart of Palm Coast.
“ Flagler Cares was intentionally built to be a little different,” Baird said.“ We care about someone’ s whole health and stability even if we deliver a particular type of service. If someone comes to us for mental health counseling, we deliver counseling, but we care about how their families are doing, are they able to pay their bills and are their children succeeding in school.”
At Halifax Health – Hospice,“ I send a personalized bereavement card to every family member after their loved one passes,” Gatian said. She includes her business card, which has her cell phone number and email.
“ I personally feel that it’ s absolutely necessary for the leader of an organization to be involved with customers, and receiving feedback and making sure it’ s followed through on.”
Rick de Yampert is a freelance writer living in Palm Coast, Florida. Previously he was a writer for 30 years at daily newspapers in Florida, Tennessee and Alabama.
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