Evolution International Ltd Course Brochure V3.0 | Page 37

Customer Service
Customer service is the act of taking care of the
customer’s needs by providing and delivering
professional, helpful, high quality service and
assistance before, during, and after the customer's
requirements are met. But how is this done? How
do you ensure it’s consistent across your
business? What are the benefits of delivering great
customer service? This course will start by making
it very clear exactly what we mean by customer service, and why it’s so
vital. It then goes into detail about the goals of great customer service,
communication skills both verbal and non-verbal, discovering and
understanding customer needs and much more.
This course will cover the following modules:
Module Number
1
2
3
4
5
6
7
8
9
Module Name
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer
Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Approved by: CPD
Duration: 75 minutes
Pass Required: 70%
Cost: £35.00 + VAT
37
V3.0