Evolution International Ltd Course Brochure V3.0 | Page 36

Conflict Resolution in the Workplace
‘Unmanaged conflict is the largest reducible cost in
organisations today, and the least recognised’. Our
society, and therefore our workplaces, are full of
individuals with very different backgrounds, beliefs,
values and attitudes. With such diversity, conflict at
some point is inevitable. Conflict in workplaces is
not only inevitable, it can actually be valuable, if it
is handled correctly and focused on the right areas.
This course will consider what conflict is, as well as its impact and role
in the workplace. We will consider some of the triggers for workplace
conflict and how it develops before looking at a number of different
ways of managing it.
This course will cover the following modules:
Module Number
1
2
3
4
5
6
Module Name
The Causes and Symptoms of Conflict at Work
Resolving Conflict
The Five Conflict Modes
Using the Modes
Assertiveness
Making Positive Outcomes
Approved by: CPD
Duration: 45 minutes
Pass Required: 70%
Cost: £35.00 + VAT
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V3.0